Privacy policy

Privacy Policy

At Hand & Host, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you interact with our website, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, shipping and billing address
  • Order Details: Products purchased, payment method (processed securely via third-party providers)
  • Technical Information: IP address, browser type, device information, and website usage data

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding orders, updates, or support
  • Improve our products, services, and user experience
  • Send promotional offers or updates (only if you opt-in)
  • Prevent fraudulent transactions and ensure website security

Payment Security

We do not store your payment details such as card numbers or CVV. All payments are processed securely through trusted third-party payment gateways that follow industry-standard security protocols.

Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

  • Shipping partners (such as Blue Dart and DTDC) for order delivery
  • Payment gateways for secure transaction processing
  • Service providers who help operate our website and services

All such parties are required to handle your data securely and only for the intended purpose.

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can choose to disable cookies through your browser settings.

Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (subject to legal or operational requirements)
  • Opt out of marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with updated information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us:

Your trust matters to us, and we are committed to keeping your information safe and secure.