Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at handanhost@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at handanhost@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at handanhost@gmail.com.

Return & Refund Policy

At Hand & Host, we take pride in delivering high-quality products and ensuring a smooth customer experience. Since our products fall under the wellness and consumable category, we maintain strict hygiene and safety standards. Please read our policy carefully before making a purchase.

Returns

Due to the nature of our products (nutraceutical gummies), we do not accept returns once the product is delivered, unless it meets the conditions mentioned below.

We only accept returns or replacements in the following cases:

  • You received a damaged product
  • You received a wrong item
  • The product is tampered with or leaking upon delivery

To be eligible, you must:

  • Raise a request within 48 hours of delivery
  • Share clear photos/videos of the product and packaging
  • Ensure the product is unused and in original condition

Replacement Policy

If your request is approved, we will arrange for a replacement at no additional cost. In some cases where replacement is not possible, a refund will be issued.

Refund Policy

Refunds are applicable only in the following situations:

  • Replacement is not available
  • Order was cancelled before dispatch
  • Order is lost in transit or undelivered

Once approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–7 business days for the amount to reflect, depending on your bank/payment provider

Non-Returnable Situations

We do not accept returns or refunds in the following cases:

  • Opened or used products
  • Change of mind after delivery
  • Minor variations in taste, texture, or color (common in nutraceutical products)
  • Delays caused by courier partners beyond our control

Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once shipped, cancellations are not possible

Need Help?

If you have any concerns, our support team is here to help:

We aim to keep our policies fair, transparent, and customer-focused while maintaining the highest standards of product safety and quality.